FREQUENTLY ASKED QUESTIONS

What happens if the death occurs in the middle of the night or on the weekend?
We are available 24 hours a day, 7 days a week, 365 days a year. Please do not hesitate to call (914) 737-1363.

What is a funeral?
A funeral is a ceremony for a deceased person prior to burial or cremation.  It gives the opportunity for family and friends of the deceased to gather and mourn the passing of their loved one, to share cherished memories and celebrate their life.  A funeral is a vital first step to help the bereaved heal after the loss of someone special. 

What type of service should I have?
If pre-arrangements have not been made, the type of service is entirely up to you.  Services are usually held at a funeral home or a place of worship.  Services range from a traditional religious or military service to more non-traditional services.  We are more than happy to work with you to figure out what would be the most appropriate.

Do we need to have an obituary notice and what is included in one?
It is highly recommended to have an obituary notice that can be placed in a local newspaper, or online.  An obituary lets the public know about the passing of your loved one and gives them information about the service. 

Obituaries generally include the deceased’s full name, age, city and date of birth and the city they were living in when they died.  It also includes the name of the deceased’s spouse, along with the names of anyone else significant in their lives, such as parents, children or grandchildren.  Our online obituaries offer you the chance to share about their life and share pictures.  Visit our Eulogies & Obituaries page for help writing an obituary. 

What does a funeral director do?
Funeral directors are in charge of all the logistics following a death.  They complete the necessary paperwork, make arrangements for the transportation of the body, and put into action the choices made by the family in regards to the funeral service and the final resting place of the body.  Beyond the logistics, funeral directors are there to provide moral support and guidance for someone coping with death.

What if a death occurs away from my home town?
We are here to help and can arrange to have your loved one transported home from anywhere in the world. 

What is embalming and what purpose does it serve?
Embalming sanitizes and preserves the body; it also slows down the decomposition process and enhances the appearance of the body damaged by traumatic death or illness.  Embalming gives time to the family of the deceased to arrange a service, and allows the family the option of having an open-casket viewing.

Do I need to have an embalming?
No.  In fact some religions forbid embalming.  If it is not against your religious custom, embalming is recommended, especially if there is an extended gap between death and burial or cremation.

How much does a funeral cost?
The cost of the funeral varies depending on the wishes you have.   The fees include all professional services including transportation, embalming and other preparations, the use of a facility for the ceremony, and the purchase of a casket or urn.

Why are funerals so expensive?
Funerals require a lot of work from a lot of people.  The cost of a funeral goes beyond merchandise such as caskets, it includes the services of a funeral director in making the necessary arrangements, filling out forms, dealing with all the other people involved in the death (doctors, lawyers, insurance companies), and embalming.  Funeral directors work an average of 40 hours per funeral.  The cost of operating a funeral home is factored into the cost as well.  Funeral homes are a 24 hour operation, with extensive facilities that need to be maintained and secured.  

What do I do if I am not satisfied with the way a funeral was handled?
Funeral Services in the United States is regulated by the Federal Trade Commission, they can be reached by telephone at 1-877-FTC-HELP (382-4357) or you can fill out a form online at www.ftc.gov.  In Canada, funeral services are regulated provincially and this information can be found on the Canadian Consumer Information website at www.consumerinformation.ca

How can funerals be paid for?
Some life-insurance policies are able to pay the funeral homes directory.  We accept cash and all major credit cards